Job Summary
FLSA Status: Non-Exempt
The Loan Assistant prepares and executes the funding of loan packages and related documentation in accordance with established guidelines and policies. This role supports the loan department by coordinating loan documentation, ensuring compliance, assisting clients, and facilitating accurate and timely loan closings.
Essential Duties and Responsibilities
The essential duties and responsibilities include, but are not limited to, the following:
- Prepare and execute funding of loan packages and documentation in accordance with established guidelines and policies
- Submit loan applications and coordinate preparation of loan packages with the loan department
- Review loan packages and documentation to ensure accuracy and compliance with established policies
- Coordinate special or non-standard loan documents with the legal department
- Request title work from attorneys and ensure all title issues are resolved, and loans are properly recorded
- Assist clients with loan payments, payoffs, and general loan inquiries in person and over the phone
- Opening new accounts for lenders
- Verify property flood zone status
- Request and obtain insurance information from insurance agents
Supervisory Responsibilities
This position has no supervisory responsibilities.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical Skills: Synthesizes complex information, collects and researches data, and uses experience and judgment
- Continuous Learning: Seeks feedback, pursues development opportunities, and builds job-related skills
- Job Knowledge: Demonstrates competence in required skills, adapts to new processes, and works with minimal supervision
- Use of Technology: Adapts to new technologies and uses software to increase productivity
- Problem Solving: Identifies issues, analyzes information, and develops effective solutions
- Customer Service: Responds promptly and professionally to client needs, including difficult situations
- Communication: Communicates clearly and effectively both verbally and in writing
- Cooperation: Works well with others, supports coworkers, and helps resolve conflicts
- Quality Management: Demonstrates accuracy, thoroughness, and commitment to continuous improvement
- Ethics: Acts with integrity, professionalism, and respect while upholding organizational values
- Adaptability: Manages change, competing demands, and unexpected challenges effectively
- Dependability: Maintains reliable attendance, meets deadlines, and follows management direction
- Initiative & Innovation: Takes proactive steps to improve work processes and performance
- Judgment & Planning: Demonstrates sound decision-making, prioritizes work, and manages time efficiently
- Safety & Security: Follows safety procedures and reports unsafe conditions
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable