Branch Manager

Branch Manager

Job Title: Branch Manager

FLSA Status: Exempt



Manages branch or office of financial institution such as commercial bank, credit union, finance company, mortgage banking company, savings and loan association or trust company by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.• Approve customer and bank transactions within authority limits.• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.• Be knowledgeable about all deposit, business, and consumer loan products.• Maintain proper teller and vault cash levels including ordering coin and currency.• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.• Collaborate in the hiring, training and retention of staff.• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.• Prepare teller and CSR disciplinary notices as needed.• Maintain staff schedules to provide adequate coverage at all times.• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships. • Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act. • Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met. • Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests. • Maintains the highest level of confidentiality with all information obtained. • Perform as a team member in allocating and coordinating the work flow.• Comply with all department and company policies, procedures and regulations.• Be well organized and pay close attention to details.• Meet expectations for attendance and punctuality. 


Supervisory Responsibilities

Directly supervises 3 -10 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

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